Frequently Asked Questions
Iggy Box is a monthly artisan scented candle subscription box. We source the most beautiful candles from our favourite UK based candle makers and deliver them direct to your door. Each month you will receive a different scented candle from a different artisan candle maker. All of our candle makers use the most natural and eco ingredients to make their artisan candles. At Iggy Box we are very passionate about health and the environment, so we are very proud that there are absolutely no parabens or nasties in any of the candles that we send to you.
There are two levels of subscription… ‘The Little One’ and ‘The Bigger One’. The Little One subscription contains a candle that has a minimum 30 hour burn time and is £19.95 per month (free postage and packaging). The Bigger One subscription contains a candle that has a minimum 45 hour burn time and is £24.95 per month (free postage and packaging).
Below are a few simple tips that you can use to ensure that your candle burns for its maximum time each month…
- Always burn your candle for at least two hours on it’s first use, to ensure the wax melts to the jar’s edge
- Trim your wick to approximately 5mm before re-lighting
- We recommend a maximum of 4 hours burn time for each use, as the glass will get very hot
- Always place on a heat resistant, level surface, away from drafts, children and pets
- When the wax level is just 5mm, please discontinue use
- Our empty jars are ideal for flowers or as a desk tidy!
If you have any other questions at all about Iggy Box, then please send us an email at email@example.com or contact us via our contact page.
PAYMENTS/BILLING, SHIPPING, RETURNS
Please log in to your account on our website and click on ‘addresses’. From here you will be able to update your address details or if you have sent a gift subscription then you can also amend the details of the person you have sent a gift to.
Oh no, we are very sorry to hear this. Please get in touch with us on our contact page or via our email – firstname.lastname@example.org. We will work together to find your box as quickly as possible.
While we do everything we can to ensure every candle arrives with you in perfect condition, we know that unfortunately damages can happen from time to time in transit. If you have any issues with the condition of your Iggy Box, please send us an email at email@example.com with details and some pictures of the damage and we will arrange for a replacement to be sent to you as soon as possible.