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Frequently Asked Questions

GENERAL INFORMATION

Iggy Box is a monthly artisan scented candle subscription box. We source the most beautiful candles from our favourite UK based candle makers and deliver them direct to your door. Each month you will receive a different scented candle from a different artisan candle maker. All of our candle makers use the most natural and eco ingredients to make their artisan candles. At Iggy Box we are very passionate about health and the environment, so we are very proud that there are absolutely no parabens or nasties in any of the candles that we send to you.

Every month we send out a different candle made by a different artisan candle maker, therefore it is very difficult for us to give you the exact size or weight of the candles you receive, as it will vary a little month on month. For that reason, we use burn time to choose our candles. We always ensure you will receive a minimum burn time of 30+ hours for ‘The Little One and 45+ hours for ‘The Bigger One’. We do of course try to bring you the best value for money from your subscription each month, so where possible we source candles with even higher burn times!
At Iggy Box we spend a lot of time carefully sourcing new candles that we think will look beautiful in your home and that smell amazing. We work with lots of different artisan candle makers, so each month’s candle will have a different look and a different scent… so you can look forward to a lovely surprise every month!

There are two levels of subscription… ‘The Little One’ and ‘The Bigger One’. The Little One subscription contains a candle that has a minimum 30 hour burn time and is £19.95 per month (free postage and packaging). The Bigger One subscription contains a candle that has a minimum 45 hour burn time and is £24.95 per month (free postage and packaging).

Every month, each box will contain one candle from a carefully selected UK based artisan candle maker. The burn time of the candle will depend on the subscription that you have purchased. In your Iggy Box you will also find your in-box leaflet containing all you need to know about that month’s candle and its maker, along with competitions and exclusive member offers! Your box will also include a surprise ‘Little Something Extra’ gift and a cute little box of matches too.
At Iggy Box, we believe in candles made from natural waxes, such as soy, rather than paraffin wax. Paraffin wax is a petrolium bi-product that releases harmful toxins and sooty smoke. In contrast, natural wax candles have a lower melting point, giving a healthier flame, longer burn and more intense scent. For this reason, we ensure that all of our candle makers make their candles using completely natural and eco friendly waxes and ingredients.
Whilst a lot of the candle makers we work with do certify their candles as vegan, we can not guarantee that this will be the case every month. What we can guarantee is that all of the candles are made using eco friendly and completely natural waxes with high quality oils.

Below are a few simple tips that you can use to ensure that your candle burns for its maximum time each month…

  1. Always burn your candle for at least two hours on it’s first use, to ensure the wax melts to the jar’s edge
  2. Trim your wick to approximately 5mm before re-lighting
  3. We recommend a maximum of 4 hours burn time for each use, as the glass will get very hot
  4. Always place on a heat resistant, level surface, away from drafts, children and pets
  5. When the wax level is just 5mm, please discontinue use
  6. Our empty jars are ideal for flowers or as a desk tidy!
We are always looking for new UK based candle makers to be a part of our Iggy Box journey. If you would like to discuss opportunities to work together, we would love to hear from you. Please send us an email at makers@iggybox.co.uk or get in touch via our contact page.
If you no longer want to receive any marketing emails from us, including offer codes, then please email us at hello@iggybox.co.uk and we will remove you from our mailing list immediately.

If you have any other questions at all about Iggy Box, then please send us an email at contact@iggybox.co.uk or contact us via our contact page.

PAYMENTS/BILLING, SHIPPING, RETURNS

You can gift an Iggy Box for 1, 2, 3, 6 or 12 months. Gift subscriptions allow you to select which month you wish your first box to be sent out and the option to add a personalised gift message into the first box. Once you have completed your purchase for a gift subscription, you will receive a confirmation email with an e-gift card attached for you to use if you wish, prior to them receiving their first box. Gift subscriptions DO NOT auto renew, only one payment at the time of order is taken.
We only currently ship to the UK. We apologise if you are wanting to purchase an Iggy box outside of the UK… hopefully we will ship to you one day!!
Shipping is completely free every month, for both subscriptions and gifts! Your box will be sent to you via Royal Mail and can take between 2-4 days to arrive with you once it has been posted. You will receive an email each month, to let you know when your candle is on it’s way to you.
We ship all of our boxes to you on the first working day after our cut off of the 15th. However, we do sometimes have some extra boxes each month and you can see the next box available to order in the dropdown once you have selected your size.
If you join Iggy box for yourself, then we will take a monthly payment from your bank account. This is a rolling direct debit and you can cancel or pause your subscription at any time. If you are gifting an Iggy Box, then you just pay a single, one off payment at the time of purchase, which covers the whole cost of the subscription for the duration that you are gifting. Gift subscriptions will not auto-renew.
Please log into your account on our website and click on ‘payment methods’. From here you will be able to easily amend your payment details and remove any outdated payment cards.
If you want to cancel or pause your subscription, you can do so at any time. Just log into your account on our website, go to subscriptions and click on ‘cancel’. If you want to re-subscribe at any time, then you can do so by logging back into your account, going to subscriptions and clicking ‘re-subscribe’. Please note that if you cancel after your monthly payment has been taken from your account, then you will still receive the current month’s box, but you will not receive any boxes after that date.

Please log in to your account on our website and click on ‘addresses’. From here you will be able to update your address details or if you have sent a gift subscription then you can also amend the details of the person you have sent a gift to.

Oh no, we are very sorry to hear this. Please get in touch with us on our contact page or via our email – contact@iggybox.co.uk. We will work together to find your box as quickly as possible.

While we do everything we can to ensure every candle arrives with you in perfect condition, we know that unfortunately damages can happen from time to time in transit. If you have any issues with the condition of your Iggy Box, please send us an email at contact@iggybox.co.uk with details and some pictures of the damage and we will arrange for a replacement to be sent to you as soon as possible.